November 17 2009

Best Integrated Social Media Campaign: Goldsmith Co. Jewelers & Sprout Marketing

Posted on November 7th, 2009 by Utah Social Media Awards in 2009 Recipients

2009 Utah Social Media Awards category — Best Integrated Social Media Campaign

2009 Utah Social Media Awards recipient — Goldsmith Co. Jewelers

The Utah Social Media Award was accepted by Alex Koritz for Goldsmith Co. Jewelers and Sprout Marketing.

The Utah Social Media Award was accepted by Alex Koritz for Goldsmith Co. Jewelers and Sprout Marketing.

The judges were impressed by this blogger outreach as part of a Mother’s Day campaign that garnered both traditional and new media coverage and more customers in one week than the recipient typically has in one year. They loved the tangible, measurable metrics of sales, new customers and all types of media coverage associated with this campaign — a true hallmark of success. They praised what they accomplished with their agency, Sprout Marketing, with this Mother’s Day campaign that focused primarily on mommy bloggers and spilled over into traditional media coverage.

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October 11 2009

Utah Business Magazine: Green Wheels

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Utah Business Magazine

Green Wheels

Hybrid Cars Mean a Luxurious Drive

by Alex Koritz

11 October 2009—

With green being the new thing, hybrid cars are making their way to Utah’s roads. And that includes top-of-the-line hybrid cars, fit for anyone looking for a luxurious, but environmentally-friendly, drive. And though the economy has proven to be worse than a bumpy road for the U.S. auto industry, many experts are touting that hybrid cars will play a role in moving the economy forward. That includes Toyota’s Chief Prius engineer, Akihiko Otsuka, who recently told The New York Times that he expects hybrid sales to “push up the entire car market.”

Jim Brown, senior vice president of the Larry Miller Auto Group agrees, adding, “Environmentally-conscious consumers are buying the luxury hybrids, along with people that want the latest technology and are looking for greater efficiency out of the vehicles.”

Certain luxury hybrids are making inroads in the U.S. despite the economic hurdles and low gas prices. Here are a few green machines topping the list:

2009 Lexus LS600hL

This high-tech hybrid focuses on fuel economy and speed. The Lexus LS600hL is the only luxury V8 hybrid car on the market. Competing brands offer a V12 edition of their luxury hybrids, but the Lexus model offers a V8 seamlessly integrated with an electric motor. This gas-electric hybrid is rated at 20 mile per gallon in the city, and can hit 60 miles per hour in 5.5 seconds. Sleek and silent, the LS600hL starts at roughly $106,000.

The Mercedes-Benz S400 BlueHybrid

The new Mercedes hybrid is a “mid-hybrid” that engages the engine after it’s switched off and then idle. It has a 15-kilowatt electric motor that sits between a 275-horsepower 3.5-liter V6 engine and achieves 30 miles per gallon. The BlueHybrid is planned for later this year and isn’t priced yet, although it is expected to sell for around $88,000. It is the very first electric hybrid in the world that uses a battery with lithium ion cells.

Toyota Prius V

Toyota has improved its Prius gasoline-electric hybrid, making it a little bigger, more powerful, luxurious and fuel-efficient. Enhanced with solar roof panels, lane-keeping, radar cruise control and an innovative navigation system, the new Prius gets three to four miles per gallon more than the old one. The hybrid starts at roughly $27,000.

Down the Road

Despite rollercoaster-like sales pro-jections, hybrid technology will begin to filter into mid-priced cars, bringing green technology prices down. However, at the same time luxury manufactures will continue to incorporate hybrid technology into their lines, which will have the opposite effect—boosting their prices. But most experts agree, the hybrid market, whether in a recession or in a growth economy, will continue to expand.






July 01 2009

Utah Business Magazine: Cashed Out

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Cashed Out

Start-ups Face a Funding Dry Spell

by Alex Koritz

01 July 2009—

Business investing in Utah is, if not in dire straights, certainly stalled. Entrepreneurs needing funding or businesses needing cash injections must be patient until liquidity is available. Funding sources from banks, venture capitalists, private equity groups and angel investors are quickly diminishing.
According to Alan Hall, entrepreneur and investor, there isn’t going to be a lot of available money in 2009. “Companies will need to manage better their cost structures, find new streams of revenue and cut costs where possible,” he says. “What makes a business run is increasing sales and profit margins which then pay overhead costs. In a good economy, companies have profits left over to reinvest into themselves. But because of the cautious behavior among businesses and consumers, these extra profits aren’t there. Unless this behavior changes, we could end up in a greater mess then we’re already in.”
Utah’s economy, although not immune from economic woes, still ranks among the nation’s best. According to a recent report from the American Legislative Exchange Council, Utah ranked first in the economic outlook for 2009. What then does the state’s investment landscape look like?
Angels with Clipped Wings
Angel investors are organizing themselves into groups or networks to pool their investment capital and buffer against the economic storm. For instance, the UtahAngles group has invested $16 million in 39 companies since 1998, including Omniture and MyFamily.com.
The current economy has taken a toll on angel investors nationwide. “The most drastic change to the angel community has been the loss of liquidity,” says Hall. A majority of wealth is tied to the stock market, which is hitting all-time lows. Since wealthy shareholders do not want to sell shares in the current market, cash for investments is less available. Even real estate, a traditional safe haven, is not being leveraged or sold. “Because cash has dried up, there is very little participation from the angel community right now,” says Hall.
Other financial experts say this timid behavior is understandable. “The reality is most angel investors have lost money and many are sitting on the sidelines, observing. There is certainly a state of fear right now,” says Brock Blake, CEO of FundingUniverse, a company that connects entrepreneurs with angels, venture capitalists and other lenders. “Because of this loss, there isn’t a lot of money flowing right now. This has forced many smaller investors out of the game, knocking everyone down the ladder a rung.”
The horizon, however, may not be so dim. A recent FundingUniverse survey reveals some optimism: Of the 93 Utah angel investors surveyed, about half said that they are still actively investing in some form or another; about 2 percent stated that they are syndicating deals, but not leading any new ones; about 23 percent said that they are not making any investments outside of their current portfolio; and almost 23 percent said they are no longer investing.
A strong theme is the lack of new deals and a focus on existing portfolio investments.
“These new results are encouraging for investors,” says Blake. “Because entrepreneurism traditionally increases during a recession, those active angels looking for deals will have plenty of potential investments to choose from.”
For entrepreneurs, however, this means more competition for dwindling funds. “Ideas alone won’t get funded anymore,” explains Blake. “Entrepreneurs and small businesses will need to have better business models, investor presentations and even demonstrate early sales.”
Adventure Capital
The National Venture Capital Association (NVCA) recently reported that 2008 was the first decline in total venture investments since 2003, down 8 percent over 2007. According to the Wall Street Journal, venture-backed companies currently account for more than 10.4 million jobs and $2.3 trillion in U.S. revenue.
Cydni Tetro, chief marketing officer and co-founder of venture-backed NextPage, recently predicted that within the next 12 to 24 months the economy will be left with half of the venture capital funds there are today, little money to fund new deals, limited exits (M&A or IPO), very few start-ups getting funded and minimal new job creation.
Because of this potential decline, venture capitalists are also driving for harder terms. An emerging trend, for example, is the rarely discussed practice of ‘pay-to-play’—when new investors can’t be found, companies often turn to existing investors for additional rounds of funding. If some of the current investors are cautious or hesitate to invest more money, the venture capitalists who intend to invest further create new terms that force the other investors to participate. If they refuse, they may lose their existing equity or receive other penalties, such as having their preferred stock converted to common stock.
So far, 2009 does show some promise of recovery. According to Techrockies.com, Rocky Mountain area firms raised around $368 million in this year’s first quarter. The investment level was up significantly from last year’s fourth quarter, when only $197.5 million was invested in the region, but was down from last year’s first quarter when there was $492.65 million invested in the area. The quarter was dominated by Colorado, which saw $341.6 million of that $368 million in investments; Utah saw $24.85 million and Arizona $1.5 million.
The signs of hope continue. According to the latest quarterly Silicon Valley Venture Capitalist Confidence Index, confidence measured 3.03 on a five-point scale in the first quarter, up from the previous quarter’s five-year low of 2.77. The nation is slowly starting to see a degree of stability in the financial markets, and because company valuations have dropped so low, investors and venture firms can get great deals. In addition, the downturned economy has created a surplus of talented people who are willing to work for smaller companies or start-ups.
Private Equity
“The economic turmoil has impacted the private equity industry in two principal ways,” explains Fraser Bullock, a managing director and co-founder of Sorenson Capital. “First, the liquidity from the banking industry has become extremely scarce. Most banks have ceased lending to new credits, making it far more difficult to complete a transaction. Private equity firms need to become far more creative in this environment. We were able to complete two new investments in December by employing specialized transaction structures, so deals can be completed.”
Bullock also says that demand for products and services have declined precipitously. “Such companies with significant leverage as a percentage of their capital structure are struggling against debt covenants and are working with the banks in work-out situations.”
Two of Sorenson Capital’s local portfolio companies continue to shrug off the economy—Provo Craft and Omniture. The former finished 2008 with a 50 percent increase in top line sales and 104 percent bottom line growth. The latter achieved record revenues in its fourth quarter, $83 million, compared to $43.1 million reported for the fourth quarter of 2007, and $77.8 million reported for the third quarter of 2008.
“This economic period has created a difficult exit environment for venture backed businesses,” says Greg Warnock, a managing director at Mercato Partners. “But despite the decline in M&A activity and scarcity of venture backed IPOs, we remain optimistic that now is an opportune time to be investing and cultivating growth stage companies.”
Many private equity investors are constrained by the unavailability of debt and early stage investors are increasingly reluctant to deploy additional capital into unproven business models. But while not entirely immune, growth equity stage investing still remains promising.
“Companies with comfortable cash positions, strong growth rates and average trailing revenues in the tens of millions will continue to be resilient despite negative macroeconomic conditions,” adds Warnock.
Investment Innovations
Franchise Foundry is a Springville-based strategic investment and growth firm focused on transitioning proven businesses into franchises. The company is receiving a lot of attention because of its unique business model. Traditionally, raising a fund under $50 million, or even $100 million, is difficult because of the management fees for the limited and general partners of the fund. But the company recently closed its first fund of just under $5 million because, says Ryan Money, VP of business development for Franchise Foundry, its business model doesn’t include management fees, but drives its revenue from the companies it takes to franchise. Despite the size of Franchise Foundry’s fund, the company is still able to complete as many deals as a traditional venture capital firm.
“This is the most unique business model I’ve ever seen,” says Money. “We’ve been successful in providing numerous promising businesses the necessary systems and processes they need, and then growing them into thriving franchises.”
The Franchise Foundry model is particularly relevant in today’s economy. A recent study by FRANdata predicts that borrowing by franchises will fall 27 percent in 2009 when compared to 2008. The company’s portfolio includes some of the fastest growing franchise concepts in North America, including Spoon Me, Five Star Painting, Fairway Divorce Solutions and other rapidly growing companies.
Mercato Partners, a Salt Lake City-based growth equity firm, brings to its portfolio companies experience with launching technology products. Mercato combines growth equity investing with sales and marketing execution. This is enabled through strategic partnerships with companies such as MarketStar Corporation. The firm’s strategy has uniquely prepared its portfolio companies for early exits when the liquidity window re-opens.
Traditionally, private equity firms, banks and other financial institutions show expertise in their pursuit of deal flow and acquisitions but often lack the bandwidth to accomplish the loan workouts and dispositioning of assets. Eagle Point Servicing, a Sandy-based financial services company, was specifically created to fill that void and now plays a vital role in the acquisition, repositioning and dispositioning of assets within private equity portfolios.
Light on the Horizon
Although dark economic rumblings can clearly be heard across the state, it should be remembered that venture capital and growth equity emerged during the recession of the 1970s. Great companies like Microsoft and Apple also emerged during recessions. Troubled economies often give birth to innovation, new industries and undiscovered investment opportunities.
“Utah has very strong business roots,” says Alan Hall. “The state will eventually see its way through this crisis and investment will become plentiful once again.”






July 01 2009

Utah Business Magazine: Business Building Gadgets

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Business Building Gadgets

Three Utah Companies on the Mobility Fast Track

by Alex Koritz

01 July 2009—

In today’s mobile world, business is rarely conducted strictly within the office. As businesses become mobile, Utah’s companies remain at the forefront, providing solutions that enable other businesses to run regardless of location. Here’s a look at three Utah-based companies providing business building gadgets that keep your company moving.
A Smart Idea
When Celio Corp realized that the smartphone was quickly becoming a standard computing option for the mobile workforce, it launched REDFLY, a display terminal for smartphones. The device has a full keyboard, a 7- to 8-inch screen and multimedia ports for mp3 players. Users plug their phone into the device via USB or Bluetooth technology, and the REDFLY displays whatever is on the smartphone.
The REDFLY’s large screen and keyboard includes a touch pad to fully utilize a smartphone’s capability. For example, on a smartphone, a standard Excel spreadsheet only displays three columns. By connecting the phone to the REDFLY, users can see and work on 12 to 15 columns on the same Excel spreadsheet, making editing documents much easier. The REDFLY also has an eight-hour battery life and can charge the phone while connected over USB cable.
Users have a laptop-like experience with the REDFLY, yet since the device is smaller than a laptop, weighing only two pounds, e-mail and other word-processing can be easier. And, when Celio compared the ownership costs of buying laptops for mobile workers versus a REDFLY, it found the company’s device costs one-tenth to one-sixth the cost of a laptop, UMPC or Netbook.
“With smartphones becoming more and more feature rich, many professionals are turning to them as a powerful business tool,” says Kirt Bailey, president and CEO of Celio Corp. “By extending the smartphone to a larger screen and keyboard, mobile professionals now have a laptop-like experience and are able to be more productive.”
The Memphis, Tennessee police department is already utilizing 1,200 of the REDFLY devices. Previously, officers complained that their smartphone’s small keyboards were preventing them from effectively using key databases and applications. The REDFLY’s larger screen and keyboard now gives the officers the ability to access necessary information, as well as implement a new paperless reporting program.
The Golden Ticket
“Microsoft and other forward-looking companies are looking for ways to optimize the mobile workforce,” says Steve Spencer, CTO and co-founder of Twelve Horses.
Spencer’s own company could fit into that category, since chances are if you’ve purchased online tickets to a concert or sporting event, you’ve used his company’s technology. Twelve Horses provides electronic ticketing solutions for entertainment and sports venues. The technology gives customers multiple ticket purchasing options: e-mail, traditional shipping, self-service kiosks, point of sale systems (POS) and mobile devices.
Twelve Horses’ customers are using the services for its manageability. Event companies can update and change information remotely to have immediate control over all customer touch points. “Many companies are doing a majority of their business online,” says Spencer. “Our software allows event companies to extend their events online and automate the payment process.”
The Las Vegas Monorail, for example, sells tickets in 122 different countries and in 54 different languages using the Twelve Horses ticketing system. It enabled 57 percent higher ticket value than onsite purchases, ultimately earning the monorail $370,000 in the first nine months. And that was accomplished and managed by just one employee.
Safety Check
According to a recent Wells Fargo report, 90 percent of data breaches come from small merchants, even though large merchants process the vast majority of card payment transactions. Orem-based ProPay offers a solution: the MicroSecure Card Readers, a payment reader that helps small merchants safeguard their data with less cost and effort.
The MicroSecure Card Reader is a mobile credit card reader designed for small and home-based merchants who accept credit and debit card payments in face-to-face transactions. ProPay’s patent-pending process includes the card information being encrypted at swipe, stored in coded form for later processing or transmitted and processed in real-time through ProPay’s secure virtual terminal via the Internet.
“Customers like the security and the speed. I estimate I save at least 10 minutes a sale by not having to fill out and record the transaction on manual forms,” says Erica Fetterolf, an independent sales consultant for Tastefully Simple, a direct selling company. “I like the fact that I can plug the card reader into my computer, type in the final information, and the transactions are done. I get my money immediately—well before I can get my money from the checks I need to take to the bank.”
Since the cardholder’s information is encrypted at swipe and then securely transmitted and processed though ProPay’s virtual terminal, ProPay believes the card reader is the only true, secure end-to-end card processing solution.
“Most small businesses don’t understand the risks they bear,” says Bryce Thacker, EVP of sales and marketing for ProPay. “The MicroSecure Card Reader removes this risk and allows the merchant to avoid the expensive technology investment traditionally needed to secure their customers’ card data.”






May 16 2009

ABC 4 News: Mommy bloggers create frenzy at local jeweler

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Highlight:
Experts are saying that these moms have created a marketing phenomenon, and more companies are catching on.

“They really create trends, drive issues and have a real community around them. It’s been very effective,” said Alex Koritz of Sprout Marketing.

ABC 4 News: Mommy bloggers create frenzy at local jeweler
http://www.abc4.com/content/news/state/story/Mommy-bloggers-create-frenzy-at-local-jeweler/Q2YBfFocykGoWVoQUjPlfw.cspx

PROVO, Utah (ABC 4 News) It was a surprise that took Goldsmith Jewelers of Provo by storm, as well as the bloggers who made this “Mothers Day Promotion” one of the biggest, according to the jeweler.

Amber Passey is a mommy blogger. Her blogspot, “Because Babies Grow Up,” was one of thirty popular mommy blog sites chosen by Sprout Marketing for a Goldsmith Jewelers Promotion.

Fora free dinner, she and the other bloggers allowed them to post a coupon, for a free strand of pearls, on their blogs which are normally dedicated to raising kids and family life.

Passey says, “It’s a way we can get out and socialize without disrupting the rest of our live and our children’s lives.

Experts are saying that these moms have created a marketing phenomenon, and more companies are catching on.
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“They really create trends, drive issues and have a real community around them. It’s been very effective,” said Alex Koritz of Sprout Marketing.

In all three thousand coupons were printed from the mommy bloggers. Goldsmith Jewelers says it ended up being a costly promotion but not one that is regretted.

They believe that this promotion has created relationships that will last with its customers.

Bloggers say that’s what they’re all about, creating relationships.






March 30 2009

Utah Business Magazine: Recession Resilient

Utah Business Magazine
Recession Resilient
Utah’s Direct Selling Industry is Up and Running
by Alex Koritz
17 March 2009—

The reasons Utah is a mecca for direct selling companies are many, but can be narrowed down to a few key characteristics: the state’s close-knit community, foreign language skills and Utah’s entrepreneurial spirit. Utah is not alone, however. According to the Direct Selling Association, estimated U.S. sales exceed $30.8 billion with 15 million direct sellers nationwide.

The Direct Selling Association defines direct selling as the sale of a consumer product or service, person-to-person, away from a fixed retail location. Direct selling companies are seller-based, meaning more income goes to the distributor when he or she makes a sale and not to up line management. They often market higher-end, one-time-sale items, such as water filters or cookware.

There are other sales models, such as the network marketing model, also known as multi-level marketing, which allows sellers to build a long-term residual income. Network marketing distributors typically sell to their social network, but compared to the direct selling model, retail commissions are much lower and most money is made on commissions to up line management in the network tree. And then there are the illegal pyramid schemes. These scams involve large numbers of people at the bottom of a pyramid paying money to people at the top of the pyramid. Each new participant pays to advance upward as newcomers join the scheme.

An Image Problem
Today the direct selling industry has come under the microscope of the media and business community. Heath-oriented companies have been accused of allowing the exaggerated claims of their distributors to run rampant. While image problems are not new to direct selling companies, and are in fact part of its legacy, these accusations have led to changes in the way some of these companies do business.

“MonaVie does not turn away from this and we take it very seriously. We have an entire department dedicated to educating our distributors,” says Dell Brown, chief operating officer of MonaVie. “We are very conservative about MonaVie’s health claims and believe it’s completely unnecessary for distributors to exaggerate its health claims. The product will sell based on its real, substantiated health properties.”

XanGo, the first company to market the dietary mangosteen juice, also employs a full-time department of professionals whose job it is to educate their distributors. Education consists of seminars, conferences, videos, written materials and other instructions about the right ways to promote XanGo products. This also involves discipline, when needed, for those who do not comply with the company’s policies and procedures.

USANA, a maker of nutritional and personal care products, has its distributors enter into an agreement that authorizes them to sell USANA products and earn a commission based on sales, provided only that they follow the terms and conditions contained in the agreement. Distributors must make only authorized claims regarding the benefits of USANA products. If a distributor makes an improper claim about the product’s benefits, they are in breach of the contract and can lose the right to sell USANA products.

Questions Answered
To ensure creditability, and to help their distributors sell product, many direct selling companies are undertaking third-party verification efforts. USANA, for example, bases its manufacturing on Good Manufacturing Practices (GMP) and undergoes regular audits of its Salt Lake City manufacturing facility. Additionally, the National Sanitation Foundation (NSF) has certified the label claims on its core products.

NuSkin employs 100 scientists to help validate its products. “Scientific validation is a key part of our product development process,” says Kara Schneck, senior director of corporate communications for NuSkin. “In addition to our in-house scientists, we also uniquely operate four full-time laboratories.”

The cosmetic company has also stepped beyond traditional skin care and introduced a slew of technology devices. The Nu Skin ProDerm™ Skin Analyzer takes a scientific approach to skin care by combining pattern recognition science, optical imaging and dermatology, giving the user an objective assessment of their skin.

Growing Strong
According to the Direct Selling Association, direct sales performance generally follows the overall economy. For example, if economic growth is one percentage point above average, real direct sales growth is slightly more than one percentage point above average. Retail sales in general also follow the overall economy.

However, recession years appear to be different. In years in which the economy has experienced a recession in any part of the year, direct sales have grown. The period of 1987-2007 contains three recession years (1990, 1991, 2001). In all three of these years, direct sales grew more than the Gross Domestic Product (GDP) did. Two of these years, 1990 and 1991, saw inflation-adjusted direct sales growth in excess of 5 percent.

“The current economy is unprecedent-ed and people are looking for ways to take control of their financial future. Direct sales provide a way for people to do just that,” says MonaVie’s Brown.

In fact, 2009 is looking quite optimistic for MonaVie. Maria Fiorini Ramirez, who was named the top inflation forecaster from 2001-2004 by The Wall Street Journal, recently stated that MonaVie is perfectly positioned for growth.

The direct selling industry typically runs counter-cyclical to a recession-burdened economy. As people lose their jobs or experience a cut in benefits or bonuses, they look for other ways to supplement their income. A direct selling opportunity offers little financial risk and an opportunity for people to increase, or in some cases replace, their income.

“Direct selling offers a unique and flexible business opportunity in the current economic environment,” adds NuSkin’s Schneck. “Some people have been laid off and some are nervous about their current jobs. Direct selling offers them a safety net and a way to complement their income.”

Utah’s direct selling strength has played a key role in keeping the state’s economy strong and ranked among the nation’s best. As the U.S. economy experiences a recession, the direct selling industry is resilient, and if the past is any indication, it will continue to be so.






March 03 2009

Ophir, Utah

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February 16 2009

Eye Spasm

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I’ve recently developed an eye spasm.  After researching causes, I’ve narrowed down the culprits – low calcium or stress.  Now, if I have to drink more chocolate milk, problem solved.  Stress, however, hmmmm. . . . the economy is falling into a black pit, I’m dating multiple girls and realizing that I might have a few issues of my own, my Ex gets married in a month, my house is—piece by piece—falling apart, and I’m needing to make an important career decision here shortly . . .

Wow, that was way too much information.






February 10 2009

The Best Day of the Week?

Here’s my thoughts on the worst and best days of the week: Monday, you gear up for, and although it sucks, you’re ready. Now Tuesday, you still have most of the week ahead of you, and you’re not geared up anymore. Tuesday is thus the worst day of the week. Wednesday is the midway point, so it’s tolerable, Thursday you’re almost there, and Friday – yeeeeah! Here comes the weekend!






February 04 2009

Guitar Series

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